Support
We’re here to help you get the most out of OpBot.
Contact Us
The fastest way to reach our support team is by email:
Email: support@opbot.io
Hours: Monday–Friday, 9:00 AM–6:00 PM EST
First response: Within 24 business hours
Resolution target: Most issues resolved within 48 business hours
How to Submit a Support Request
When emailing us, please include:
- The email address associated with your OpBot account
- A clear description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots or screen recordings (if helpful)
- Your browser and device type
Including these details helps us resolve your issue faster.
Common Support Topics
Account & Billing
Questions about your subscription, invoices, payment methods, or plan changes. You can manage most billing actions directly from Settings → Billing in your dashboard.
Funnel Setup & Customization
Help with AI-generated funnels, landing page editing, form configuration, or publishing issues.
Integrations (Zoom, Google Calendar)
Connecting or disconnecting third-party integrations, troubleshooting OAuth issues, or meeting creation problems. See our Zoom integration guide for step-by-step instructions.
Leads & CRM
Managing your pipeline, importing leads, lead assignment, or booking-related questions.
Agency & Subaccounts
Inviting coaches, managing subaccounts, whitelabel configuration, or portfolio dashboard questions.
Quick Troubleshooting
- Can’t log in? Try resetting your password from the login page. If the issue persists, email us.
- Funnel not loading? Ensure the funnel is published (toggle in Funnels page) and the URL slug is correct.
- Zoom meetings not creating? Reconnect Zoom from Settings → Integrations. Your token may have expired.
- Emails not sending? Check that your email sequences are toggled active in the Email tab.
- Payment failed? Update your payment method in Settings → Billing, or click “Manage Billing” to open the Stripe portal.
Service Level Agreement
| Priority | Description | Response Time |
|---|---|---|
| Critical | Platform outage, data loss, security issue | Within 4 hours |
| High | Feature broken, billing error, integration failure | Within 12 hours |
| Normal | General questions, how-to, feature requests | Within 24 hours |
| Low | Enhancement suggestions, feedback | Within 48 hours |
Response times are measured in business hours (Mon–Fri, 9 AM–6 PM EST, excluding US federal holidays).
Data & Privacy
For questions about how we handle your data, please review our Privacy Policy, Terms of Service, and Data Processing Agreement. For data deletion requests or GDPR/CCPA inquiries, email support@opbot.io with the subject line “Data Request.”